Contacting support for assistance is an integral part of any software or website platform that you use in your day-to-day life. Art Storefronts is a large and robust piece of software that has several ins and outs. Because of this, you may not always find or completely understand the information you’re looking for in our knowledge base. Because of this, Art Storefronts has implemented several ways for you to reach out and contact them.
- Log in to your Art Storefronts Control Panel and click on the orange button at the bottom right hand corner of the screen labeled Support.
- A window will expand and in the bottom right-hand corner of the window, there is a button labeled Contact Us. You will need to click on the button labeled Contact Us.
- A form will appear. The first section is labeled Your Name and this is where you will need to enter your FIRST and LAST NAME.
- E-mail Address should already be filled out with the e-mail address you chose to use for Support. If you would prefer to use a different e-mail address, you may enter it in this box.
- Type of Request is where you will choose what your question is about. Generally you will likely choose Technical Request.
- In the How Can We Help You Box, you will need to enter in a detailed description of the issue you are encountering and any pertinent links. If you type in something like “Site is not working” this will only prolong the process of resolving the issue because our Support team will have to ask for more information. It’s better to give more than you think we need instead of less.
- Attachments is a section where you can attach screenshots or files that you think may help Support to resolve or better understand your issue.
- Once everything is filled out, you will press the Send button and one of our agents will reach out to you as soon as possible. Tickets are answered in the order in which we receive them for non-urgent matters. We have a one business day SLA on all support tickets. Any tickets submitted on a Friday may not be responded to until the following Monday morning. Our hours of operation are 8:30a - 5:30p CST, Monday - Friday.