|How To: Submit a Support Ticket
||Support tickets can be submitted at any time during the day and they are available 24/7/365. Our agents answer tickets in the order they are received unless there is an Urgent situation that arises.
|How To: Start a Live Support Chat
||Chat hours are limited during the day. They begin at 9:30am and run until noon. There is then a break for an hour and chats resume from 1:00pm to 5:00pm. Chats are answered in the order they are received.
|How To: Schedule a Phone Call
||Phone calls are for EMERGENCIES ONLY. You can have one call per day and you MUST enter in what the call is about. If you schedule a call and it has a description of TDB for the problem, we will reach out to get more information. If there is no further information, the call will be canceled. These slots are limited and we need them to be open for those who NEED the calls as opposed to those reserving slots just in case they have a question. Please don't schedule a call unless you have an EMERGENCY.
|How To: Get Marketing Help
||Our Technical Support department are not marketers. They aren't trained in it, nor do they have degrees in marketing. The best place for you to get help with marketing is in the Facebook group. DO NOT SCHEDULE A PHONE CALL FOR MARKETING SUPPORT. OUR AGENTS WILL NOT BE ABLE TO HELP YOU. Please use the Small Wins Facebook group for marketing help.