Table of Contents
- Tech Support Channels
- Hours of Operation
- Support Departments with the correct correspondence
As you work on your Art Storefronts website, it is to be expected that you may have questions along the way. As part of your Art Storefronts license you will have access to our team of Technical Support Specialists. This team is available in a number of ways including, scheduled phone support, live chat, Email support, and Technical Support Zoom Workshops that are run 5 days a week.
Tech Support Channels
Email Support (Creating a Ticket) *Preferred method*
To contact us by email, just send us an email at email@example.com. You can also create a ticket directly from Support Center by clicking on the Submit Request option in the header section of the page.
Live Chat Support
Live Chat Support is a great way to get your answers quickly. All you need to do is click on the Chat Box from the back end of your website, which will appear when the chat is online and available. Chat operating hours are 9:00AM - 5:00PM Central time, Monday - Friday.
Scheduling a Tech Support Phone Call
If you prefer to be contacted by a Phone to resolve any issues or answer any question you have, you can use this link > https://calendly.com/asftechsupport/technicalsupport to select the time and date that work for you. This can also be done directly from our Support Center by clicking on the Schedule a Call With Us button in the lower left corner of the screen.
Live Technical Support Workshop
Live Technical Support Workshops are ran for 2 hours, 5 days a week. Join link can be found here > Tech Support Session and workshops are ran on the following schedule:
|Monday||10:00 AM CST|
|3:30 PM CST|
|Wednesday||10:00 AM CST|
3:30 PM CST
|Friday||10:00 AM CST|
Hours Of Operation
|Technical Support Avenues||Days||Times|
|firstname.lastname@example.org||Every Day||8:30am to 5:30pm CST/CDT|
|Chat Schedule||Monday-Friday||9:00am to 5:00pm CST/CDT|
|Phone (scheduled calls only)||Monday-Friday||9:00am to 5:00pm CST/CDT|
Different Support Departments
Not all issues are technical support-related. If you have questions or concerns that would need to be addressed by a different department or management, please see the list of contact details below. These departments operate Monday - Friday from 8:30 am to 5:30 pm CST/CDT.
For all the Technical related questions for your website please contact Technical Support:
- Technical Support - email@example.com
For any marketing-related questions, please contact our Marketing team in the FB Support group, or join our Discord Channel:
- Small Wins - Small Wins Facebook Group
- Discord- Discord Join Link
For Fulfillment issues, anything that is related to prints, orders, orders cancellations, or replacements, please contact our Fulfillment team:
- Fulfillment Team :
- Graphik Dimensions: firstname.lastname@example.org
- Bay Photo: email@example.com
- Gooten: firstname.lastname@example.org
For any questions related to charges made directly on your card on file please contact the Billing team:
- Billing Team - email@example.com
If you would like to address any question or concern to our Management team please send us an email at: firstname.lastname@example.org.