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How To: Contact Technical Support Team

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Table of Contents

  1. Introduction
  2. Tech Support Channels
  3. Hours of Operation
  4. Support Departments with the correct correspondence

Introduction

As you work on your Art Storefronts website, it is to be expected that you may have questions along the way. As part of your Art Storefronts license you will have access to our team of Technical Support Specialists. This team is available in a number of ways including, scheduled phone support, live chat, Email support, and Technical Support Zoom Workshops that are run 5 days a week.

 

Tech Support Channels 

 

Live Chat Support

Live Chat Support is a great way to get your answers quickly. All you need to do is click on the Chat Box from the back end of your website, which will appear when the chat is online and available. Chat operating hours are 9:00AM - 5:00PM Central time, Monday - Friday. 

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Email Support (Creating a Ticket)

To contact us by email, just send us an email at cs@artstorefronts.com. You can also create a ticket directly from Support Center by clicking on the Submit Request option in the header section of the page.


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Scheduling a Tech Support Phone Call

If you prefer to be contacted by a Phone to resolve any issues or answer any question you have, you can use this link > https://calendly.com/asftechsupport/technicalsupport to select the time and date that work for you. This can also be done directly from our Support Center by clicking on the Schedule a Call With Us button in the lower left corner of the screen. 

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Live Technical Support Workshop

Live Technical Support Workshops are ran for 2 hours, 5 days a week. Join link can be found here > Tech Support Session and workshops are ran on the following schedule:

Monday 10:00 AM CST

Tuesday

3:30 PM CST
Wednesday 10:00 AM CST
Thursday

3:30 PM CST

Friday 10:00 AM CST

 

Hours Of Operation

Technical Support Avenues  Days Times 
cs@artstorefronts.com Every Day 8:30am to 5:30pm CST/CDT
Chat Schedule Monday-Friday  9:00am to 5:00pm CST/CDT 
Phone (scheduled only) Monday-Friday
Saturday-Sunday
9:00am to 5:00pm CST/CDT
9:00am to 11:00am CST/CDT

 

Different Support Departments 

Not all issues are technical support-related. If you have questions or concerns that would need to be addressed by a different department or management, please see the list of contact details below. These departments operate Monday - Friday from 8:30 am to 5:30 pm CST/CDT.

 

For all the Technical related questions for your website please contact Technical Support:

 

For any marketing-related questions, please contact our Marketing team in the FB Support group, or join our Discord Channel:

 

For Fulfillment issues, anything that is related to prints, orders, orders cancellations, or replacements, please contact our Fulfillment team:

 

For any questions related to charges made directly on your card on file please contact the Billing team:

 

If you would like to address any question or concern to our Management team please send us an email at: csmanager@artstorefronts.com. 

 

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