If you want to allow your customers to contact you via your website, you can create a contact form that they can use to do so without needing to open their email client.
Every customer on the Art Storefronts platform can create a Contact page and, in fact, ASF strongly recommends that you have a contact page so your customers can get in touch with you if they have any questions regarding anything on your website.
- Log in to your Art Storefronts Site Editor and click on the button labeled Add Page
- Provide the page with a Name. “Contact”, “Contact Me”, or “Contact Us” are common names to use.
- For Type of Page, choose Form, then at the bottom of the dialog window click on Create.
- On the next page select No on the left, then click on Create again.
- The new contact form will now open.
- We’ll leave the default form fields as they are. (You can see them if you scroll down on the page)
- Now scroll back up and click on the Info tab. This is where you will set up the details that will make the page work correctly.
- The first setting to change is under Submissions Should Be Emailed To, where you will enter the email address which you wish to have the contact emails sent to. If you don’t have this set up correctly, you won’t be notified when a customer uses the form and won’t receive their message. In most cases you’ll use the same address you used when creating your Art Storefronts account.
- Under Lead Content, you should enter some text to humanise the contact form - without some sort of greeting on the page, it can feel a bit cold and uninviting. As many sales have started from a message sent through your Contact form, it is important to have some friendly language here to invite your site users to contact you. This can be as simple as “Thank you for your interest in my art! Please fill out the form below, and I'll get back to you shortly!”
- Now to set up an automatic email reply. This will be a short notification that will be sent to the customer by email to let them know you have received their message and will be replying to it soon. Start by enabling Send Confirmation Email?
- Now add a subject line for the automated email under Confirmation Email Subject Text. A good example is “Thank you for getting in touch!”.
- And now for some text in the body of the email itself under Confirmation Email Content. A simple message you can use is “Thank you for getting in touch with us! We're reading through your message, and will get back to you as soon as possible!” (You could also add additional information here, or even alternative contact methods such as your cellphone or instant messenger contact)
- Now we have the option of adding a Redirect URL. If you have an address entered here, the customer will be redirected to this page after filling out and sending the contact form. We would recommend leaving this empty for contact pages, as the customer won’t receive the confirmation message that their message has been sent if a redirect has been set up.
- The next section is where you can add the individual contacting you to a segment in your Contacts on the site, which will be synced to Mailchimp as a tag. (These are optional, but adding them to your Contacts could be a very useful for associating individuals with their behavior on the site using the Detective tool)
- The last section is where you can modify the appearance of the form if it is a pop-up window (such as the default Lead Capture Tool layout). As this form page is an actual page, you can leave these options with their default settings.
- Now click on Save, and your contact page is complete!