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Automated Hand-To-Hand Emails

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Hand-To-Hand emails include:

  • Welcome Emails
  • Unsold Cart Recovery Emails
  • Upsell Emails
  • Order Thank You Emails

 

These emails can be sent manually from multiple places in the site manager (Contacts manager, Unsold cart section, Orders section). The purpose of these emails is to create a strong bond with existing customers, warm up the leads, turn potential customers to actual customers, improve the sales. The success behind these emails is that they all have a very personal touch, they feel like the Artist is reaching out directly, and that is why the response rate is higher then with other marketing emails. 

However, we have now made it possible to start sending these emails automatically, while keeping the emails very personal, and even though it is the system that does the work of sending the emails, each of them still feels like it was sent by an actual person.

The automated Hand To Hand Emails are enabled by default, though if you prefer to still send them manually, you can easily disable the automated emails from your Site Manager by going to Site Settings > Emails > Automated Emails and turning OFF all 4 emails.

 

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Under Your First Name, Your Last Name and Your Email you can change the information that is used as the Sender info for all of these automated emails:

 

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Automatic Welcome Emails

1.  By default the Automatic Welcome Emails will be set to On. If you wish to disable them, so that the Welcome emails are not sent automatically, as you plan to send those manually, then you can set the slider to OFF.

 

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2. Send Welcome Email in (X) Minutes determines when the system is going to send the Welcome email to new subscribers. The default time is 30 minutes. Though this can be changed by simply putting in a different value in this field, the default times for all automated emails have been carefully chosen, to make the emails seam very natural and like they have been sent directly by the site owner.automated_emails_4.png

3. Next is the Email Subject and the Welcome Email Content. Though you can alter the content here, our recommendation is that you use the templates provided, especially if you have not sent these emails manually in the past. 

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Note that there is a dynamic [name] tag that uses the first name of the contact to which the email is being sent to. Do not alter this [name] tag as the emails will not display the name correctly.

 

Automatic Unsold Cart Recovery Emails

1. By default the Automatic Unsold Cart Recovery Emails will be set to On. If you wish to disable them, so that the Unsold Cart Recovery Emails are not sent automatically, as you plan to send those manually, then you can set the slider to OFF.

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2. Send Unsold Cart Recovery Email In (X) Minutes determines when the system is going to send the email to any contact that has the Unsold cart created.  By default this value is set to 120 minutes. Though this can be changed by simply putting in a different value in this field, the default times for all automated emails have been carefully chosen, to make the emails seam very natural and like they have been sent directly by the site owner.

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3. Next is the Email Subject and the Unsold Cart Recovery Email Content. Though you can alter the content here, our recommendation is that you use the templates provided, especially if you have not sent these emails manually in the past. 

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Note that there are dynamic fields like the [name] tag, [product_links] and [cart_link] - do not alter them as the emails will not display the information correctly.

Automatic Upsell Emails

1. By default the Automatic Upsell Emails will be set to On. If you wish to disable them, so that the Upsell Emails are not sent automatically, as you plan to send those manually, then you can set the slider to OFF.

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Note that if you disable the automatic Upsell email, the automatic Thank you email will not be sent to customers that qualify for an Upsell email. In that case, you can still send either one of these emails manually.

 

2. Send Upsell Email In (X) Minutes determines when the system is going to send the email to any customer that was also looking at other product on your website. By default this value is set to 60 minutes. Though this can be changed by simply putting in a different value in this field, the default times for all automated emails have been carefully chosen, to make the emails seam very natural and like they have been sent directly by the site owner.

automated_emails_10.png

3. Next is the Email Subject and the Upsell Email Content. Though you can alter the content here, our recommendation is that you use the templates provided, especially if you have not sent these emails manually in the past. 

automated_emails_11.png

Note that there are dynamic fields like the [name] tag, [product_links] - do not alter them as the emails will not display the information correctly.

Automatic Order Thank You Emails

1. By default the Automatic Order Thank You Emails will be set to On. If you wish to disable them, so that the Order Thank You Emails are not sent automatically, as you plan to send those manually, then you can set the slider to OFF.

automated_emails_12.png

2. Send Thank You Email In (X) Minutes determines when the system is going to send the email to any customer that was also looking at other product on your website. By default this value is set to 60 minutes. Though this can be changed by simply putting in a different value in this field, the default times for all automated emails have been carefully chosen, to make the emails seam very natural and like they have been sent directly by the site owner.

automated_emails_13.png

3. Next is the Email Subject and the Order Thank You Email Content. Though you can alter the content here, our recommendation is that you use the templates provided, especially if you have not sent these emails manually in the past. 

automated_emails_5.png 

Note that there is a dynamic [name] tag that uses the first name of the contact to which the email is being sent to. Do not alter this [name] tag as the emails will not display the name correctly.

 

All of these emails, when they are sent will create records on the contact itself, so you know which emails have been sent to which contact. Example:

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