If you are an Artist or Photographer that uses one of our Fulfillment Vendors for Automated Print Fulfillment, our Fulfillment Payments Process will apply to you. In this article, we will outline that process and explain, in full detail, how it is done and everything you can do to adjust it to your needs.
In the process of setting up your site you have connected your website with one of the Payment Gateways. Those can be either Stripe or Authorize for card payments, or PayPal for PayPal Payments. If you haven't had the chance to complete this step yet, please re-visit our article with detailed instructions here: How To: Set Up and Use Payment Gateways
Payment Gateway serves as an online bank, that will accept funds from sales you made on your website. Your Payment Gateway will receive full amount (Retail price) of the sale made, and then take a percentage of the sale in the form of fees for transactions.
All three vendors (Stripe, Authorize and PayPal) have a fee for regular purchases (within the USA) which is 2.9% + 30c. These fees are determined by your Payment Gateway and Art Storefronts can't influence them in any way. This applies to all sales, regardless of the fulfillment of the product.
When a sale has been made for a print or merch product that is fulfilled by one of our Fulfillment Vendors, you will also need to cover the expenses of Vendor's services, printing, assembly and shipping. We call these expenses Fulfillment Costs and, in the process of Automatic Fulfillment, they are charged immediately after the purchase has been made, unless you have "Delay Vendor Charge" feature active. For more info on this feature, please see Everything You Need To Know About Self-Made Orders, under "Delay Vendor Charge". The charge will be issued on the Credit Card you have active on your website, the same one you use for your website payments.
Also, Art Storefronts will charge you ASF Transaction Fees based on your license plan. To learn more about ASF Transaction fees, please check out our Everything You Need to Know About Transaction Fees
ASF Transaction fees are charged based on the following system:
|Print Products||Originals/Limited Editions||Standard Products|
Here is a handy flowchart of payment flow for orders fulfilled by your Fulfillment Vendor you can use to visualize the process
Shipping Charges for Auto-Fulfillment Orders
When it comes to shipping for products that are fulfilled by your Fulfillment Vendor, they are shipped directly from your Vendor's facility to the address specified in the order. Vendor will charge you for shipping fee to the specified address and this charge will be a part of the Fulfillment Costs described above.
By default, your website is set up to charge the same amount to your customers, via the already established Shipping Methods that your website comes with. However, if you choose to offer Free Shipping, only the charge from you to your customer will be free, your vendor will still charge you shipping cost, so it is advised that you keep this in mind and adjust your pricing correctly before any promotions in which you are offering free or discounted shipping.
Sales Tax Charges and Tax Exemption Forms
When it comes to taxes, there are two different tax charges you need to be aware of. First one, are Sales Taxes that you are obligated to collect as a Seller who made a profit. Your Art Storefronts website will calculate and charge correct tax rate without you doing anything. You have the ability, of course, to stop this automation and set up your own, custom tax methods that you can specify locations, and charge methods for. This is something you can find explained in full detail in our How to: Set Up Sales Tax Methods.
Second Tax Charge you should be aware of is that comes from Art Storefronts, and charges you, as an Artist, tax for your Auto-Fulfillment sales. As a result of the changing eCommerce sales tax environment coming out of the landmark ruling in the South Dakota v. Wayfair Inc. case, as of February 1st 2021, Art Storefronts will start collecting and remitting sales tax to customers who do not submit resale certificates. To learn more about this, and also learn how to submit re-sale certificates, please check our article on Sales Tax and Remaining Tax Exempt
How to review your payments
You can review any payment you made to either Art Storefronts, or your Fulfillment Vendor at any time. This can be checked on the Billing Section of your Site Manager.
All you need to do is click on the Billing Tab of the Jump To menu:
This will take you to the Billing Section of the Site Manager, from where you can select Payments tab.
Here, you'll be able to review any payment you made through the website. Also, if you have any failed payments, this is where you can manually retry the payment.
Where to go for questions
If you have any questions on any of the above, please do not hesitate to reach out to us at firstname.lastname@example.org. Our team is always ready and eager to assist.