Subject - Insert a short, but descriptive subject for your issue.
Description - Tell us about your problem. Be as descriptive as possible and include links or screenshots as necessary. The more information, the better! If you're not sure what the issue is, try to lead us to where you're encountering the issue and tell us what you think should be happening that isn't.
Low - This is just a question, but does not need immediate rushed response.
Medium - This is an issue or question, but not impeding normal site function.
High - This is a problem that is causing noticeable frustration or issues on my site, but not stopping me from working.
Urgent - This is a problem that is impeding me from moving forward with my site. I need assistance today.
Emergency - This is a major issue. My site is down or customers are unable to purchase. This is an emergency and I need help immediately!